FAQ / Shipping Policy

https://www.facebook.com/ako.hobby.shop
https://www.ebay.com/usr/akohobby

We are a 100% positive feedback top rated seller at ebay. Provide P-Bandai Pre-Order Service!
 

In case of Chinese Manual, we can provide English translation service!
 

Transaction via ebay or paypal! 100% safe you can file dispute to refund via ebay or paypal if you don't received your package or any problems happened.
 

PAYMENT
We accept PAYPAL/Ebay transaction only. You may purchase via our online store or ebay store.
If you think there is a price problem, you may contact us via facebook, we will send you a paypal invoice.
 

RETURNS
I will accept returns in the event that I have grossly misrepresented the item or damaged (proof should be provided and return the product, buyer pays return shipping).
 

SHIPPING
Most of the items will be shipped within 1-10 days of receiving payment. (*Some items are made to order/backordered that required more time to prepare, you may ask us before purchase.)

All orders are ship by the Hong Kong Postal Service with Insured Tracking Number, so that you are able to see where your item is in transit, and no worries on item lost due to insurance.
I will only ship to the address on file with Paypal receipt. (NOT the address that filled in here!)
If your address is wrong, we have to cancel the order and make a new one again.
 

INTERNATIONAL SHIPPING INFO
I will ship INTERNATIONAL. I will calculate the weight and charge you the CHEAPEST way that I can find to get it to you in the mail. Normally, it takes 10-21 days
Seller will not be held responsible for any form of custom taxes imposed by buyer's country.
 

Ship to worldwide!
Ship SAL from Hong Kong with tracking code to worldwide including USA, Australia, New Zealand, Canada, United Kingdom, France, Germany, Netherlands, Switzerland, Spain, Russia, Norway, Sweden , Denmark, Israel, Japan, South Korea, Macao, Vietnam, Cambodia, Thailand, Malaysia, Singapore, Philippines, Indonesia!

Some places cannot be ordered via this website, you may contact us directly.